Refund policy

Last updated: 21 July 2026

This Refund Policy explains how refunds work for PokeIndie Premium subscriptions and purchased credits, and applies alongside our Terms of Service. All payments are processed by Stripe; we do not store your full card details. Nothing in this Policy limits any mandatory right you have under the consumer-protection law of your country of residence.

1. Premium subscriptions

  • PokeIndie Premium is billed in advance on a monthly, semi-annual, or annual cycle, and renews automatically at the then-current price until you cancel.
  • You can cancel at any time from Billing settings. Cancelling stops future renewals; you keep Premium access until the end of the period you already paid for. We do not provide prorated refunds for the unused part of a billing period, except as described in Section 3 or where the law of your country of residence requires it.
  • If you are a consumer located in the EEA or UK, you generally have a 14-day right to withdraw from an online purchase without giving a reason. Because Premium gives you immediate access to digital content and services, by subscribing you expressly request that we begin performance immediately and you acknowledge that your right of withdrawal is lost once the service has been fully performed, or, for ongoing subscriptions, to the extent it has already been performed at the time you cancel. If you withdraw before we have started performing (for example, before your first login after purchase), we will refund you in full.

2. Credits

  • Credits are a prepaid virtual balance used to fund promotional features (for example homepage spotlights, category features, and search boosts) described on our pricing page. Credits have no cash value, are not redeemable for cash, and cannot be transferred between accounts.
  • Unused credits are generally non-refundable once purchased, except as described in Section 3 or where required by the law of your country of residence. If you are an EEA or UK consumer, the same immediate-performance acknowledgment described in Section 1 applies to credits: once a credit has been spent on a promotional feature, or once you have used any part of your balance, the withdrawal right is lost to that extent. Unspent credits may still qualify for withdrawal within 14 days of purchase if we have not yet begun performing at your request.
  • Credits already spent on a promotional feature that has started or completed running are not refundable.

3. When we issue a refund

We will refund you, in whole or in part, where:

  • You were charged twice for the same subscription period or credit purchase;
  • A purchase was made fraudulently on your account by someone else, and you report it promptly to [email protected];
  • A technical fault on our side prevented you from receiving the Premium features or promotional placement you paid for; or
  • Applicable consumer-protection law entitles you to a refund in the circumstances.

4. How to request a refund

Email [email protected] with your account email and the date and amount of the charge, or use the receipt link in your Stripe confirmation email. We aim to respond within 5 business days. Approved refunds are returned to your original payment method and may take several business days to appear, depending on your bank or card issuer.

5. Chargebacks

If you dispute a charge with your bank or card issuer before contacting us, we may suspend the account while the dispute is resolved. Please contact [email protected] first — most billing issues can be resolved faster that way than through a chargeback.

6. Changes to this Policy

We may update this Policy from time to time; the date above reflects the latest revision.

7. Contact

Billing and refund questions: [email protected].